Most computers will need some kind of repair or support over the course of their working lives. Damage due to electrical problems, impact, or extreme temperatures can present the need for component replacement, but software problems such as virus or spyware infection can also seem like a hardware issue. Take your time when performing any repairs to ensure the problem has been correctly identified.
Troubleshoot Infection Issues
Many spyware and virus infections can present symptoms that are similar to hardware failures. Download free scanners and check carefully for any unwanted programs or suspicious behavior. Remove any spyware and virus infections found and clear out the program's quarantine folders. Remove each free tool after use to avoid software conflicts between incompatible products. You can only run one antivirus at a time, so be sure to remove each one before trying another.
Troubleshoot Software Issues
Corrupt drivers or programs can also be misleading. Check for driver updates to rule out corrupt or out-dated software is causing any hardware problems. Remove any newly installed drivers or software updates that were installed immediately prior to the start of the problem. Check for compatibility issues by disabling unnecessary hardware components in the Device Manager. Software updates can also lead to issues, if the computer has recently updated its operating system, or an updated version of any program has been installed try removing those updates.
Troubleshoot Peripheral Problems
Remove any newly installed hardware such as wireless cards, printers or other peripherals. Compatibility issues between devices can cause blue screen issues, erratic behavior, and start up failures. Disconnect any peripheral cables such as USB or parallel, bent pins can cause short circuits and prevent a computer from working properly, or even starting up at all. Cable problems can also cause a computer to shut down at random. Also try removing any hardware that may have been recently installed. Keyboards, wireless devices, printers, and cameras all have the potential to cause problems due to damage or corruption within the device itself. If the new device came with software, check for newer versions of the programs. Some problems can even be solved by going back a version or two.
Troubleshoot Physical Issues
Look for damage to the outer case of the computer. Check for any loose connections or damage to items such as the keyboard or mouse, or extremely loose components. Remove any recently installed memory upgrades, or if the computer has more than one stick of memory, try it with just one, and then just the other to rule out a failed memory chip. Re-seat any cables and connectors to ensure they haven't worked loose, but be sure to wear a wrist strap to avoid any additional damage or corruption caused by static electricity.
Tags: damage corruption, newly installed, recently installed, Remove newly, Remove newly installed