When you have a problem with your computer that you cannot resolve, you have several ways of dealing with it. Hardware support is an official channel for troubleshooting issues with your computer's hardware, which includes all of its physical components.
Hardware Support Basics
When you purchase a computer from companies such as Dell, HP or Apple, it comes with a warranty. This warranty includes assistance with the physical hardware of your computer.
Getting Hardware Support
This support can come over the phone, through email, or in person, depending on the warranty that you have chosen. Dell may remotely diagnose your issue over the Internet, if possible, before sending a technician.
Household Support
You may have to mail a broken or defective item before you can receive a replacement, or you may be able to bring the hardware into a store for an immediate replacement.
Corporate Support
In a business environment, your office's IT (Information Technology) personnel usually perform hardware support instead, although they may consult the manufacturer or vendor of the hardware.
Informal Uses
"Hardware support" sometimes also refers to what your software or operating system is compatible with. For example, Mac OS X's hardware support does not include older Macs like the G3.
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