Infonec Computers
are a Canadian-based computer retailer.
Infonec Computers are a Canadian-based computer retailer specializing in computer parts and assemblies ranging from computer cases to motherboards and other peripheral devices. The company opened its doors in 1995 and has three locations throughout Ontario, Canada.
Features
Infonec has a website featuring computer systems from industry-leading manufacturers through reseller agreements. Customers can establish an online account with Infonec and receive email news on various items and a monthly sales newsletter.
Problems
Users have complained concerning Infonec's lack of customer service when returning systems and components. Typically, customers with faulty products must fill out an return merchandise authorization (RMA) request. In various situations, the wait time to process an RMA is between 14 to 21 days. Many users also report that Infonec does not follow-up with its customers.
Resolution
If you placed an online order, follow up the order with a phone call. If a system or component is damaged in shipment or won't work at all, email, call and write a letter to customer service about the problem.
Tags: Infonec Computers, Canadian-based computer, Canadian-based computer retailer, computer retailer, Computers Canadian-based